Availability of Customer Service

Our customer service team is available to assist you from Monday to Friday, 9:00 am 6:00 pm (local time). We strive to respond to all inquiries within 24 hours during these business hours.

Friendly and Professional Service

Our customer service representatives are trained to be friendly, patient, and professional. They will listen to your issues carefully, provide accurate information, and offer solutions in a timely manner.

Problem Resolution

For product related issues, we will first try to troubleshoot the problem over the phone or via email. If necessary, we may arrange for product replacement, repair, or refund according to the specific situation and our refund/return policy. For general inquiries such as product information, order status, or shipping details, we will provide clear and detailed answers.

Feedback and Suggestions

We welcome your feedback and suggestions. Your input helps us improve our products and services. You can share your thoughts by emailing to support@essentialsna.com.

Customer Satisfaction Guarantee

Our goal is to ensure your satisfaction with our products and services. If you are not satisfied with the outcome of our customer service interaction, you can escalate the issue to a supervisor or manager, who will review the case and take further appropriate actions.