Refund Policy
Eligibility for Refund
Customers are eligible for a refund if they return the product within 180 days from the date of purchase. The product must be in its original condition, including all original packaging, accessories, and tags.
Initiating the Refund Process
To start the refund process, customers can simply apply for a refund in the order interface. After submitting the application, our customer service team will review the application.
Return Shipping
We offer free return shipping for all eligible returns. Customers can use the provided shipping label or the designated shipping method we suggest.
Refund Processing Time
Once we receive the returned product and verify its condition, the refund will be processed. The refund process typically takes 5-10 days. The refund will be issued to the original payment method used for the purchase.
Exceptions
There are some exceptions to our refund policy. For example, personalized or custom made products are not eligible for a refund unless they are defective. Additionally, products that have been damaged due to misuse or improper handling by the customer are not eligible for a refund.
Final Decision
Our company reserves the right to make the final decision regarding refund eligibility based on the above mentioned criteria.